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Shipping
We ship within 2 business days of an order being placed through UPS with tracking and insurance. You will receive a confirmation email and tracking number from us once your order has shipped.
Returns
If a return is needed, contact barbara@gordyframing.com and we will address each individually. If you are instructed to ship your item back to us, it must be sent with a tracking number and a printed copy of any email correspondence. We are not responsible for items lost in shipping back to us that did not have tracking information.
Damaged Package & Item
In a case in which your box and your item has arrived and has visible damage, you are requested to contact us as soon as possible at barbara@gordyframing.com. Please include a photo of the damaged item and box. According to UPS, you must accept the package even if there appears to be damage to initiate a claim. Refusing delivery will not allow the damage investigation to be properly done. Do not send the package back to us unless we make that request.
